Privacy Policy for Dignity and Precious Care
Effective Date: 9th October 2024
Dignity and Precious Care is committed to protecting the privacy of our clients, staff, and all visitors to our website. We adhere to the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and strive to ensure that personal information is handled responsibly and with the utmost care.
1. Collection of Personal Information
We collect personal information that is necessary for the performance of our services under the NDIS. This may include:
- Full name
- Date of birth
- Contact details (phone number, email address, and postal address)
- NDIS plan details
- Medical information (including diagnoses and disability-related information)
- Emergency contact information
- Payment and billing information
Personal information is typically collected through our website, via phone calls, or directly during consultations with our team.
2. How We Use Personal Information
We use the personal information we collect to:
- Provide NDIS services tailored to your needs.
- Communicate with you regarding your care, appointments, and support plans.
- Process payments and manage billing information.
- Maintain accurate client records to ensure the highest level of service.
- Improve our services through feedback and reviews.
- Comply with legal obligations, including the reporting requirements set by the NDIS.
3. Disclosure of Personal Information
Dignity and Precious Care may disclose your personal information in the following circumstances:
- To NDIS-related agencies, health care professionals, or allied health services when necessary for your care.
- To third-party service providers who assist us in delivering services (e.g., IT support, payment processing), only under strict confidentiality agreements.
- When required by law, including in response to court orders, subpoenas, or legal investigations.
We do not sell or trade your personal information to third parties for marketing purposes.
4. Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes secure storage systems, data encryption, firewalls, and regular security audits.
Only authorized personnel are granted access to personal information, and they are required to comply with our privacy and confidentiality policies.
5. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, out-of-date, or incomplete. To request access or correction, please contact us at [Insert Contact Email or Phone Number]. We will respond to your request within a reasonable timeframe, typically within 30 days.
6. How We Use Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your user experience. Cookies are small files stored on your device that help us improve our website by analyzing usage patterns and preferences.
You can adjust your browser settings to refuse cookies; however, doing so may limit some functionality of our website.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Complaints and Inquiries
If you have a concern or complaint about how we handle your personal information, please contact us at:
Dignity and Precious Care
Canberra, ACT 2600
frankessah57@gmail.com
0413 084 768
We take privacy complaints seriously and will work to resolve your concerns in a timely and fair manner. If you are not satisfied with our response, you may refer the complaint to the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review the policy periodically.